David Costley
david.costley@payroc.com

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Updated July 31st, 2026 by David Costley

PCI DSS compliance

To help prevent fraud and to protect cardholder data, the card brands created the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of security requirements that affects all businesses that store, process, or transmit cardholder data.  PCI DSS requires you to: Build and maintain secure systems. Protect cardholder data. Protect...

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Updated July 31st, 2026 by David Costley

SecureTrust PCI Manager

Important: SecureTrust is now part of VikingCloud, so please be aware that you might see a mixture of SecureTrust and VikingCloud in your PCI Manager portal.   Security of cardholder data is one of the most important things that you need to manage when you process card transactions. For this reason, the Payment Card Industry Security Standards Counc...

1 min reading time
Updated July 27th, 2026 by David Costley

Password best practices

When you create a password for a Payroc application, we recommend that you follow our guidelines: Do: Use at least seven characters. Use a mixture of: Capital letters and lower case letters Numbers Special characters (!”£$%^&*()[];’#,./?) Don't: Reuse passwords that you’ve used for other sites or applications. Your password must be unique.  Writ...

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Updated July 23rd, 2026 by David Costley

Run a cash sale on your AXIUM device

Tap ⋮ , and then tap Main Menu. Tap Sale. Enter the sale amount. Tap Cash Payment. (Optional) Ask your customer to select a tip amount. Enter the amount of cash that the customer provides to you. Your device displays how much change to provide to the customer. Tap Next. (Optional) To run another transaction, tap New Transaction. To return to main me...

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Updated July 23rd, 2026 by David Costley

Run a refund on your AXIUM device

Note: Depending on your account setup, your device may not run refunds. To turn on refunds, contact our Support Team.     Tap ⋮, and then tap Main Menu. Tap Refund, and then enter the refund amount. Tap Credit/Debit Return. Type your supervisor credentials. Tap Supervisor Id, and then enter your user ID. Tap Supervisor Password, and then enter your ...

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