Note: You can void sales and refunds if they're in an open batch. If the sale is in a closed batch, run a refund.
You can use your device to void the last transaction or void a different transaction.
- Tap ⋮, and then tap Main Menu.
- Tap Void.
- Void a transaction.
- To void the last transaction, tap Void Last Transaction.
- To void a different transaction, tap Void Card Transaction, and then tap the transaction that you want to void.
- Confirm that the transaction details are correct, and then tap Void.
- Enter your supervisor credentials:
- Tap Supervisor Id, and then enter your user ID.
- Tap Supervisor Password, and then enter your password.
- Tap Login.
- (Optional) To print an extra copy of the receipt, tap Print Merchant Copy.
- (Optional) To email a copy of the receipt to the customer, tap Email and Text Receipt, and then complete the following steps:
- Tap Email.
- Ask your customer to enter their email address.
- Tap Send.
- To return to the previous screen, tap Cancel.
- (Optional) To send a copy of the receipt to the customer by SMS, tap Email and Text Receipt, and then complete the following steps:
- Tap Text SMS.
- From the Country drop-down menu, select the customer's country.
- Tap Mobile, and then ask your customer to enter their phone number.
- Tap Send.
- To return to the previous screen, tap Cancel.
- To return to the main menu, tap Back to Main Menu.