Change the status of transactions in the open batch

Yi-Chen Teh
2026-04-24T11:24:23Z

Open batch transactions can be set to one of three statuses before settlement:

Ready — Include the transaction in settlement.

Pending — Hold the transaction back from settlement until set to Ready.

Void — Permanently exclude from settlement. If you set a transaction status to Void, you can't change it back to Ready or Pending.

Note: Depending on your terminal configuration, you may not be able to change the status of a transaction.

Change the status of a single card transaction

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. From the navigation menu, select Reporting, and then select Open Batch.

3. Select ALL TRANSACTIONS.

4. Use the filters to search for the transaction.

5. Select the checkbox next to the transaction.

6. Select the MARK AS VOID, MARK AS READY, or MARK AS PENDING button.

7. From the dialog box, select OK.

Change the status of multiple card transactions

You can only change multiple transactions to one status at a time.

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. From the navigation menu, select Reporting, and then select Open Batch.

3. Select ALL TRANSACTIONS.

4. Use the filters to search for the transactions.

5. Select the checkbox next to each transaction you want to update.

6. Select the MARK AS VOID, MARK AS READY, or MARK AS PENDING button.

7. From the dialog box, select OK.