Print a receipt

Connor Davis
2026-04-24T11:27:17Z

Use the Self-Care Portal to print a receipt for a transaction. The steps you need to follow depend on the payment method the customer used and whether the transaction is in an open or closed batch:

Print a receipt for a card transaction from an open batch

Print a receipt for a card transaction from a closed batch

Print a receipt for a bank transfer transaction from an open batch

Print a receipt for a bank transfer transaction from a closed batch

Print a receipt for a card transaction from an open batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. In the navigation menu, select Reporting, and then select Open Batch.

3. Locate the transaction. If you need help finding it, go to [Search for a transaction].

4. From the action column, select [action icon], and then select Print Receipt.

5. Select MERCHANT COPY or CARDHOLDER COPY.

6. Use your printer to print the receipt.

Print a receipt for a card transaction from a closed batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. In the navigation menu, select Reporting, and then select Closed Batch.

3. Select the Transactions tab.

4. Locate the transaction. If you need help finding it, go to [Search for a closed batch].

5. From the action column, select [action icon], and then select Print Receipt.

6. Select MERCHANT COPY or CARDHOLDER COPY.

7. Use your printer to print the receipt.

Print a receipt for a bank transfer transaction from an open batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. In the navigation menu, select Reporting, and then select Bank Transfers Open Batch.

3. Locate the transaction. If you need help finding it, go to [Search for a transaction].

4. From the action column, select [action icon], and then select Print Receipt.

5. Select CUSTOMER COPY.

6. Use your printer to print the receipt.

Print a receipt for a bank transfer transaction from a closed batch

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. In the navigation menu, select Reporting, and then select Bank Transfers Closed Batch.

3. Select the Transactions tab.

4. Locate the transaction. If you need help finding it, go to [Search for a closed batch].

5. From the action column, select [action icon], and then select Print Receipt.

6. Select CUSTOMER COPY.

7. Use your printer to print the receipt.