Run a card refund

Yi-Chen Teh
2025-10-24T10:19:00Z

You can use the Self-Care Portal to run a card refund from the virtual terminal or from a closed-batch transaction. After you run a refund, the transaction type changes to REFUND.

Note: If the transaction is in an open batch, you can void the transaction. For more information about how to void a transaction, go to Void a transaction.

Run a referenced card refund from the virtual terminal

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. From the navigation menu, select Virtual Terminal, and then select Refund.

3. In the OrderID box or the Unique Ref box, enter the order ID or the unique reference number of the transaction that you want to refund.

4. From the list of transaction, select the transaction that you want to refund.

5. In the Amount to be refunded box, enter the refund amount.

6. In the Reason box, enter the reason for the refund.

7. Select REFUND.

8. On the confirmation screen, select OK. When the refund is complete, the portal displays the transaction receipt.

Run a card refund from a closed-batch transaction

1. Log in to https://payments.payroc.com/merchant/selfcare/.

2. From the navigation menu, select Reporting, and then select Closed Batch.

3. Locate the transaction that you want to refund.

4. From the Action column, select , and then select Refund.

5. In the Amount to be refunded box, confirm the refund amount.

6. In the Reason box, enter a reason for the refund.

7. To confirm that you want to refund the transaction, select REFUND.