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A dispute happens when a cardholder contacts their bank to question a transaction. Common reasons for a dispute include: The...
July 20th, 2026 41 views 0 likes
Important: If you don't respond to a retrieval request, it can escalate to a chargeback. If that happens, you...
July 20th, 2026 60 views 0 likes
If a cardholder disputes a payment, their bank can raise a retrieval request. If the cardholder’s bank raises a retrieval...
July 20th, 2026 57 views 0 likes
If a cardholder disputes a payment, the cardholder's bank can raise a chargeback or a retrieval request to reverse the...
July 20th, 2026 67 views 0 likes
When a cardholder disputes a transaction with their bank, they can file a chargeback. Chargebacks can affect your business in...
If a cardholder disputes a payment, their bank can raise a chargeback. If the cardholder's bank raises a chargeback, we...
June 30th, 2026 311 views 0 likes
The cardholder's bank escalates a dispute to pre-arbitration after they review the evidence that you provided for the chargeback and...
July 20th, 2026 49 views 0 likes
A dispute enters arbitration after our Risk Team reviews the case during pre-arbitration and decides to escalate the case to...
You can set up InTouch Notifications in Payroc Insights to receive SMS and email alerts when you receive a new...
July 16th, 2026 68 views 0 likes
You can run the Chargebacks / Retrievals Report in Payroc Insights to view your retrieval requests and chargebacks that cardholders...
September 10th, 2025 169 views 0 likes