Use the Self-Care Portal to resend an email receipt to a customer for a payment link transaction.

1. Sign in to payments.payroc.com/merchant/selfcare/.
2. From the side menu, select Customers, and then select PayByLink.
3. Locate the payment link that the customer used.
4. From the Action column, select , and then select Payment History.
5. Locate the customer who made the payment.
6. From the Action column, select , and then select Resend Cardholder Receipt.
7. From the Email box, confirm the customer’s email address. If the email address is incorrect, update it, and then select Update Cardholder email.
8. From the Receipt Language dropdown menu, select a language for the receipt.
9. Select RESEND.