You can use the Roc Services mobile app to return the full amount of a completed transaction to the customer's original payment method.

1. On the main screen, tap .
2. From the navigation menu, tap Transaction History.
3. Tap the transaction that you want to refund.
4. Tap Refund.
5. Tap Full Refund.
6. (Optional) To send a receipt, tap Share Receipt, and then tap a receipt option:
   • To send an email receipt, complete the following steps:
     1. Tap Email Receipt.
     2. Enter the customer's email address.
     3. Tap Send Email.
   • To send an SMS receipt, complete the following steps:
     1. Tap SMS Receipt.
     2. Enter the customer's phone number.
     3. Tap Send SMS.