When you take repeat payments from customers, you can use the Self-Care Portal to configure how you want to handle missed or failed payments. Any changes you make to the settings apply to both existing and new subscriptions.
You can configure the following subscription settings:
| Setting | Description |
|---|---|
| Subscription max wait for payment, days | Suspend the subscription if you don't receive a payment within a set number of days after the payment due date. |
| Subscription max missed periods | Suspend the subscription if the customer misses a set number of consecutive payments. |
| Subscription payment notification, days | Send a warning notification if you don't receive a payment within a set number of days after the payment due date. |
| Subscription missed periods notification | Send a warning notification if the customer misses a set number of payments. |
| Subscription repeat notification, days | Set how often you want to send a warning notification after a customer misses a payment. |
| Subscription Auth max attempts | Suspend the subscription if the customer has a set number of unsuccessful payment attempts. |
To configure your subscription settings, complete the following steps:
- Log in to https://payments.payroc.com/merchant/selfcare/.
- From the navigation menu, select Settings, and then select Terminal.
- Configure your subscription settings.
- Select UPDATE SETTINGS.