Set up your Chipper 3X device to run transactions with the Roc Services mobile app.

Your new device

Getting started

To set up your Chipper 3X, complete the following steps:

1. Charge your Chipper 3X.
2. Install the Roc Services mobile app app on your mobile device.
3. Pair your Chipper 3X to the Roc Services mobile app.

Step 1. Charge your Chipper 3X

The LED above the power button indicates if your Chipper 3X is charging.

• A red light indicates that your Chipper 3X is charging.
• A green light indicates that your Chipper 3X is fully charged.

Step 2. Install the Roc Services mobile app on your mobile device

• Open your app store, and then search Roc Services.

Step 3. Pair your Chipper 3X to the Roc Services mobile app

To pair your Chipper 3X with the Roc Services mobile app, complete the following steps:

3a. Turn on the Chipper 3X's pairing mode.

3b. Pair the Chipper 3X with the mobile app.

Step 3a: Turn on the Chipper 3X's pairing mode

1. Press the power button to turn on your Chipper 3X.
2. Press and hold the power button until the blue light flashes.

Step 3b: Pair the Chipper 3X with the mobile app

1. From the Quick Charge screen of the mobile app, use the keypad to enter a test amount, for example, $1.00, and then select +.
2. Select Charge, and then select Swipe / Insert.
3. (Optional) If a tip prompt appears, select No Tip.
4. When a Bluetooth pairing request appears, confirm that the Chipper 3X's name is accurate, and then select Pair.
5. Enter the Bluetooth passkey that is on the back of the Chipper 3X. 

6. Select Pair.
7. Insert, swipe, or tap a card.

Note: Pairing is successful when the card prompt appears and the Chipper 3X shows a solid blue light.

8. (Optional) To send a receipt, select Share Receipt, and then select a receipt option:
   • To send an email receipt, complete the following steps:
     1. Select Email Receipt.
     2. Enter your email address.
     3. Select Send Email.
   • To send an SMS receipt, complete the following steps:
     1. Select SMS Receipt.
     2. Enter your phone number.
     3. Select Send SMS.
9. Refund the test transaction. For more information about how to refund a transaction, go to Run a referenced refund on the Roc Services mobile app.

Troubleshooting

My mobile device can't connect to my Chipper 3X

If your mobile device can’t detect your Chipper 3X, complete the following:

• Press the power button on your Chipper 3X.
• Make sure that your Chipper 3X is within range of your mobile device.
• Charge your Chipper 3X.

My Chipper 3X doesn’t turn on

Charge your Chipper 3X, and then press the power button.

If your Chipper 3X still doesn’t turn on, complete the following steps:

1. Use a paperclip to press the reset button at the bottom of the Chipper 3X.
2. Press the power button.

Any questions?

Contact our Customer Support team at 888.477.4510 or email support@rocpos.com.