Use the order tool in Payroc Insights to order terminal paper for your devices. The order tool opens in a new tab and takes you to the General Credit Forms (GCF) store for Payroc supplies.

You must use the correct printer paper for your device. Most devices use 74' × 2 1/4" paper, except the following:

Order printer paper

To order printer paper, complete the following steps:

1. Place your order
2. (Optional) Track your order

Step 1. Place your order

1. Sign in to https://payroc.partnerengage.com.
2. From the menu, select Tools > Order Printer Paper.
3. Select Browse Catalog.
4. In the Qty column next to the paper you want, enter the quantity, and then select Add to Cart.
5. Select View Cart, and then select Check Out.
6. Complete the following shipping information: 6a. Enter your shipping address.
   6b. Select a shipping method.
   6c. (Optional) To receive a notification when your order is shipped, select the Notify when shipped checkbox.
7. Select Place Order.
8. Review your order, and then select Check Out.
9. Enter your payment details, and then select Submit.

After you complete checkout, an order summary page displays your order information.

(Optional) Step 2. Track your order

Note: Orders are shipped by UPS or FedEx from Monday to Friday. If you place your order before 3:00 pm CST, your order ships the same day, unless it is a ground shipment. If you place your order after 3:00 pm CST, it ships the next day.

1. Sign in to https://payroc.partnerengage.com.
2. From the menu, select Tools > Order Printer Paper.
3. From the top navigation, select Shipping Information.
4. Select Order History.
5. From the Order History list, select your order number.
6. From the Package Information list, in the Tracker Number column, select the number to view the delivery information.

Edit or cancel an order

If you need to edit or cancel an order that you placed, contact the GCF support team at 1-800-805-8714.

The support team is available Monday to Friday, 6:00 am to 5:00 pm Central Standard Time (CST).