Use the Roc Terminal+ mobile app to run an unreferenced refund with a customer’s card when you don’t have the transaction details. To complete an unreferenced refund, you need to enter the one-time passcode (OTP) that we send to your email address or phone number.

To run an unreferenced refund, complete the following steps:

1. Select , and then select Refund. 
2. From the keypad, enter the refund amount, and then select Process Payment.
3. Enter the refund details, and then select Continue:
   1. (Optional) In the Invoice No field, enter the invoice number.
   2. From the Customer Name dropdown menu, select an existing customer or enter the following customer’s details:
      • (Optional) Phone number
      • (Optional) Email address
      • Company name
   3. (Optional) In the Billing Address section, enter the customer’s billing address. 
   4. (Optional) If the customer's shipping address is different from the billing address, clear the Set Shipping Address as Billing Address checkbox, and then enter the customer’s shipping address in the Shipping Address section.
4. Enter the customer’s card information, and then select Proceed.
5. (Optional) If the customer’s card requires a signature, select Tap to Sign, and then ask the customer to provide their signature. 
6. Select Refund. We send an OTP to your email address or phone number. 
7. Enter the OTP that we sent you, and then select Continue. We process the refund.
8. On the confirmation screen, select OK.
9. (Optional) To send a receipt to the customer, complete the following steps:   
   1. Select Share Receipt.  
   2. (Optional) Enter the customer’s phone number or email address, and then select Confirm.
   3. Select OK. 
10. Select Done.