Important: You can send email receipts only if we have enabled the email address field in the Virtual Terminal. If you don't have the email address field, contact us at 1-888-477-4500 or email cs@payroc.com.
- Log in to https://payments.payroc.com/merchant/selfcare/.
- From the navigation menu, select Settings, and then select Terminal.
- Clear the Disable Receipts checkbox.
- Select Email Cardholder Receipt to automatically send an email receipt to the cardholder when you enter the cardholder's email address during a sale.
- In the Receipt Response Codes section, select the transaction response that triggers the email receipt. To select multiple responses, press and hold the Ctrl key or the Command key, and then select any of the following options:
- Approval
- Decline
- Referral
- Other
- In the Transaction Type section, select the transaction type that triggers the email receipt. To select multiple types, press and hold the Ctrl key or the Command key, and then select any of the following options:
- SALE
- RETURN
- Select UPDATE SETTINGS.