Use the Self-Care Portal to email a receipt to a customer. The steps you need to follow depend on the payment method that the customer used for the transaction:

• Email a receipt for a card transaction
• Email a receipt for a bank transfer transaction

Email a receipt for a card transaction

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. Locate the transaction. If you don't know how to search for a transaction, go to Search for a transaction.
3. From the Action column, select , and then select Resend Cardholder Receipt.
4. In the Cardholder Email field, enter the email address that you want to send the receipt to.
5. (Optional) To update the email address that we store with the transaction, select Update Cardholder Email.
6. Select RESEND.

Email a receipt for a bank transfer transaction

1. Log in to https://payments.payroc.com/merchant/selfcare/.
2. Locate the transaction. If you don't know how to search for a transaction, go to Search for a transaction.
3. From the Action column, select , and then select Resend Customer Receipt.
4. In the Customer Email field, enter the email address that you want to send the receipt to.
5. (Optional) To update the email address that we store with the transaction, select Update Customer Email.
6. Select RESEND.